The project manager is the primary point of contact for any project related queries, which also involves coordinating implementation dates and setting up meetings between Broadview Health Lead Implementation Consultant and your practice.

The Broadview Health Implementation Team will customize the application to your practice requirements during the Configure Phase while the Lead Implementation Consultant will provide Staff Training, Go-Live and Project Close Support. All these phases will be overlooked by the Project Manager.

The entire project timelines and stages can tracked via an online portal for project management, which enables the client to keep tab of things.

Discovery Call –

The goal is to discuss implementation process, timelines and workflows. Lead Implementation Consultant will review your current practice workflow, MyWay Implementation phases and roles and responsibilities of the practice's staff members.

Configure Phase –

During this phase the configuration team will customize MyWay application to gratify the requirements at your office.

The online Academy courses will always be a resource to you on how to build the necessary files for your practice. We're also assisting the practice during this time during this phase.

This session establishes the business rules and methods that your organization chooses to adopt and will in turn affect all measurements of productivity.

Train Phase –

This phase is for all users to utilize the online Academy to learn how to do their job functions in MyWay. It will provide all the application content and then the trainer will once again line up Q&A sessions to assist remotely or on-site during the train phase week.

Live Phase –

This is your live week, where all the focus is to continue to train the users on the application, as well as ensure claims are going out of the door and the clinicians are using the system to chart patient visits electronically. We will also have a session with the biller focusing solely on Payerpath. That will ensure you know how to get claims out of the door, understand basic financial reports etc. By the end of this phase, all users should be utilizing the system fully.

Project Close –

Our Lead Implementation Consultant will schedule 4 one-hour remote sessions or on-site to provide additional training on payment posting, statements, collections, reporting and month end as well as answer any questions from the provider and clinical staff.

Engineering Site Check and Hardware/Software Installation for On-Premise Hosting Clients.

An engineer technician will come on-site to evaluate hardware and software needs for the MyWay installation. The personnel will also explain what will be needed to meet minimum specs.

An Allscripts System Engineer will build and test your Allscripts MyWay Servers at Allscripts Corporate Office. If you purchase the server(s) from Allscripts, which will be shipped to corporate office, installed, tested and then shipped to your facility.

If you choose to purchase your server(s) from a third party, you will have the vendor ship them to Allscripts Office to be Staged, Tested and shipped back to your facility.

The engineer will visit your site to install server(s) and other needed devices. The installation date will take place before your Configuration Phase. The personnel will make only one trip to install all of your hardware and software. The installation of all cabling (Electrical and Network) and phone lines must be complete. Everything must be ready at your site to complete the install.

During the implementation process, telephone support is available for Pre-Live Clients during the Business hours. Calls made to the Broadview Health support help lines after business hours are returned the next day. Issues resolved would be problems with application functionality, interfaces etc.

To contact Broadview Health Helpline

• Please call 888-999-2177
• Provide contact information
• Describe the problem in detail
• The product specialist will help you resolve the issue

You can also reach us at – support@broadviewhealthcare.com

Via Client Support Portal –

• From your browser navigate to http://support.broadviewhealthcare.com/
• Enter Provided Username and Password. You can also connect via Gmail, Facebook and Twitter account
• You will be directed to the portal you have access to
• Click on the provided link

Using Client Only Section

• Submit product questions or issues directly from the Broadview Health's website's Client Center Support link.
• View your open support request
• Explore Knowledge Base to find various enhancements, other Q & A, etc
• Read helpful product tips and tricks